The article examines the recent IndiGo flight disruption crisis through the lens of regulatory compliance, pilot fatigue norms and consumer protection obligations. It analyses the revised Flight Duty Time Limitation (FDTL) framework introduced by the DGCA, the operational challenges faced by airlines in implementing the revised norms, and the legal and regulatory scrutiny that followed the widespread flight cancellations. The article further discusses the implications of the crisis on passenger rights, airline accountability and the broader governance standards expected from India’s largest airline operator.
To read the full article, insights shared by Anchal Nanda, Senior Associate as published in Chambers & Partners, please click this link: https://www.barandbench.com/view-point/indigo-crisis-compliance-and-consumer-impact
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